The Client Situation

Doctors were required to create the same patient report three times a day in different formats due to incompatible coding systems, consuming significant time and resources.

Our Approach

Following our standard AI Use Case Ideation process, we guided the client through questionnaire-driven ideation, use case prioritization, and detailed workshops. Using our Gen-AI tool, we analyzed and refined their submissions, selecting the discharge letter automation use case for detailed design and ROI assessment.

The Outcome

  • Complete solution design, business case, and ROI analysis.
  • Identified potential value of CHF 5.78M over 3 years.
  • Received rapid internal approval to proceed with implementation.

Why This Matters

This project demonstrates how AI can eliminate repetitive administrative tasks in healthcare, freeing clinical staff to focus on patient care. Engaging with 3Point AI helped the hospital rapidly validate and secure executive buy-in for high-impact automation.

Case Study Profile

Client Type: Healthcare Provider

Location: Switzerland

Outcome Achieved: Working through our AI Use Case Workshop, Customer B identified 15 use cases across their business and clinical functions. The top use case, AI for Patient Discharge Letters, has a Return on Investment (ROI) of CHF 5.78M over 3 years. This AI solution will drastically reduce the time Doctors spend preparing discharge letters.

Timeline: End-to-end process completed in 2 months.

Key Result or Benefit: Solution design and business case for AI for Patient Discharge Letters, plus a pipeline of 14 additional opportunities. The client presented the proposal to their board and received immediate approval.

Consultants Involved: Mike Connaughton & Alberto Polleri