The Client Situation

People managers within the trust were finding it challenging to know when to address behavior or performance issues, what policies and processes to follow, and how to apply different methods before escalating to formal procedures. Although a people function existed to support these managers, it was not being utilized effectively.

Our Approach

3Point AI guided the client through its AI Use Case Ideation Workshop. Using our in-house Gen-AI tool, employees were invited to complete a short questionnaire to identify business challenges that could be solved with AI. Our team reviewed these submissions, selected the most promising ideas, and facilitated a workshop to explore the top 3–5 use cases.


One use case was then taken into a detailed business and technical workshop, where we built a full business case and solution design. We delivered all findings, ROI analysis, and a pipeline of future AI opportunities.

The Outcome

  • Full solution design, business case, and ROI analysis for the chosen use case.
  • A structured roadmap of 13 additional use cases.
  • Estimated ROI of £1.4M over four years.

Why This Matters

This project highlights how AI can streamline HR functions and empower leaders to make faster, data-driven decisions. By engaging 3Point AI early, clients can identify scalable opportunities that deliver measurable ROI and long-term organizational value.

Case Study Profile

Client Type: Healthcare Provider

Location: UK

Outcome Achieved: Working through our AI Use Case Workshop, Customer D identified 14 use cases across their business function. The number one selected use case, AI People Leader & HR Digital Assistant, has a Return on Investment (ROI) of £1.4M value over 4 years. Implementing this AI use case will allow managers in the trust to interpret HR policies and handle employee relations.

Timeline: End-to-end process completed in 2 months.

Key Result or Benefit: A solution design and business case for their chosen use case, AI People Leader & HR Digital Assistant. They also have a pipeline of 13 use cases to look at once this one is completed, providing a foundation to expand further.

Consultants Involved: Mike Connaughton & Alberto Polleri