Support teams faced long call-handling times, averaging six minutes per call. They sought a solution that could guide agents with next-step prompts and suggested questions to improve efficiency and customer experience.

3Point Consulting followed its proven AI Use Case Ideation methodology, leveraging its Gen-AI platform to crowdsource, prioritize, and evaluate AI opportunities. The workshops enabled the client to identify high-impact initiatives and develop a full solution design for their most valuable use case.

This case showcases the tangible benefits of AI-driven support automation. Engaging early with 3Point Consulting helped the client uncover high-value use cases that improve efficiency, customer satisfaction, and overall ROI.

Doctors were required to create the same patient report three times a day in different formats due to incompatible coding systems, consuming significant time and resources.

Following our standard AI Use Case Ideation process, we guided the client through questionnaire-driven ideation, use case prioritization, and detailed workshops. Using our Gen-AI tool, we analyzed and refined their submissions, selecting the discharge letter automation use case for detailed design and ROI assessment.

This project demonstrates how AI can eliminate repetitive administrative tasks in healthcare, freeing clinical staff to focus on patient care. Engaging with 3Point Consulting helped the hospital rapidly validate and secure executive buy-in for high-impact automation.

The client sought to identify and prioritize AI opportunities to enhance operational efficiency and reduce administrative burdens within their organization.

3Point Consulting facilitated an AI Use Case Ideation Workshop using its proprietary Gen-AI platform. Staff were invited to submit AI ideas that addressed real business challenges. The top opportunities were evaluated collaboratively, and one key use case—AI for Patient Discharge Letters—was selected for detailed exploration.

Through business and technical workshops, we developed a solution design and a robust ROI model to demonstrate the potential value of automation.

Central government departments can unlock significant productivity and efficiency improvements through structured AI ideation. By defining and validating use cases upfront, organizations can ensure investment focuses on high-impact outcomes.

People managers within the trust were finding it challenging to know when to address behavior or performance issues, what policies and processes to follow, and how to apply different methods before escalating to formal procedures. Although a people function existed to support these managers, it was not being utilized effectively.

3Point Consulting guided the client through its AI Use Case Ideation Workshop. Using our in-house Gen-AI tool, employees were invited to complete a short questionnaire to identify business challenges that could be solved with AI. Our team reviewed these submissions, selected the most promising ideas, and facilitated a workshop to explore the top 3–5 use cases.

One use case was then taken into a detailed business and technical workshop, where we built a full business case and solution design. We delivered all findings, ROI analysis, and a pipeline of future AI opportunities.

This project highlights how AI can streamline HR functions and empower leaders to make faster, data-driven decisions. By engaging 3Point Consulting early, clients can identify scalable opportunities that deliver measurable ROI and long-term organizational value.